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HelpDesk
Frequently Asked QuestionsWe have compiled a list of our customer's most frequently asked questions below. If you have additional questions or require more information about YourWebPro, please contact us.
The simple answer is yes. If you have a business, you should have a website. 52% of all households and 64% of businesses in the United States use the Internet as their #1 source for gathering information on products and services before purchasing. The number of online consumers is expected to grow at a rate of 30 to 50 percent over the next few years. A website can help you:
YourWebPro specializes in helping small businesses compete in today's fast-paced business world by providing professional, easy to use, affordably-priced website services. YourWebPro researched and surveyed small businesses throughout the U.S. and created web products and services that will suit your needs and budget. YourWebPro's user-friendly online tools make it simple for non-technical users to create fantastic looking, professional websites that help increase sales and profits. As your business grows, YourWebPro s suite of products accommodates your changing business needs. Our dedicated Customer Support Team is available to help you along the way when you need it. What is included with YourWebPro?
You can always add features, such as more web pages, additional email addresses, e-commerce solutions, email newsletter marketing, and more. Chart of comparative YourWebPro packages.
YourWebPro's user-friendly online tools make it simple for non-technical users to create fantastic looking, professional websites. It is all done in few easy steps. Simply click the Try It Free button on this page, and begin. Choose a design, type in your company name and information, and view your test website. Our Customer Support Team will help you choose a domain name, if you don t already have one, and help you get your website up and running on the Internet. There is plenty of built-in help along the way if you have questions. If you need additional help, our Customer Support Team is available 24/7. All you need to start is a dial-up or broadband connection to access the Internet, about 30 minutes of time, an electronic file of your company's logo (in .jpg or .gif file formats), and descriptive information about your business.
Your site content can come from a wide range of materials. Artwork and graphic images are a critical component of the interactive Web environment. You can use information from any printed brochures, catalogues, flyers, logos, illustrations, or photos you already have. Our suggestion is to keep your information short and to the point, breaking it into small paragraphs or bullet points. This is the most effective type of communication on a website. See Web 101 for more help. Do I need to do any back-end programming or additional work? No. YourWebPro is a complete solution that does all of the behind-the-scenes work for you. There is no need to create anything extra to support your website. All you need to do is provide information about your business and a vision of how you want your website to look and feel. I already have an existing site. Can I transfer it to your web servers? Absolutely! Just contact us and we can help you set your site up quickly.
Your domain name is the web address your customers will type in to locate your organization or business on the Internet. For example, the domain name www.yourwebpro.com locates an Internet address for YourWebPro.com. You need to have a unique domain name for your new website so your customers can find you on the Internet. If you don't have a domain name yet, YourWebPro will help you find one. In addition, there is no extra charge for domain name registration or transfer, as the cost is built into your monthly fee. How do I register my domain name on YourWebPro? YourWebPro Customer Specialists will walk you through the steps to register your domain name.
How long does it take for my website to be launched? Your website will be launched and live on the Internet as soon as you register and receive your domain name, we approve your company logo, and receive your payment information. This process normally takes 3-5 business days.
If you have any questions about site creation, billing, etc., please contact us via eMail at customersupport@yourwebpro.com or call our toll-free number (866) 414-5775.
Do you offer technical support and other consulting services? Yes. YourWebPro offers technical support through every step of the process. Our Customer Support Team is available 24/7 to help when you need it. Our consulting service is also available as you grow your business. Please contact us for more information. You can pay online via credit card when you order your website. We accept American Express, Discover, MasterCard, and Visa. You can pay monthly or yearly.
Yes. Your payment information is processed on our secure servers and is 100 % safe. Your privacy is always guaranteed.
No, there is no contract. You simply agree to our Terms of Service to use YourWebPro.
Can I review your Terms of Service agreement before I create my website? You can review our Terms of Service by clicking Terms Of Service at the bottom of the page.
I already have a website. Can you make it better? Yes. Just contact us and our experts will give you a free consultation. What if I need extra pages, additional email addresses, new features, or updates? You can upgrade your website at anytime. Just contact us with any of your Internet needs and our dedicated support team will assist you.
Can I sell products and services using my new website? You can easily upgrade your YourWebPro package to YourWebPro Plus E-Commerce, which helps you sell products and services on your website.
Can I accept credit card payments from my customers? YourWebPro Plus eCommerce includes a shopping cart, credit card payments, and more. If you are interested in a shopping cart and the ability to accept credit card payments on-line, please contact us toll free at (866) 414-5775.
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